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Technical Support

We are not just a manufacturer and supplier, we partner with our customers and use all our resources to provide solutions that meet your specific needs.

Our dynamic, searchable database allows our service reps around the world to help with your questions and concerns.

Magnetrol specialists whenever and wherever needed
– all around the world

Keeping your instrumentation technology running smoothly calls for information and expertise that’s there whenever and wherever you need it. Phone or email based support is one of the fastest means of offering support to our customers around the world. Factory certified service representatives assist customers with configuration, calibration, and troubleshooting issues. They can initiate a spare parts order on an emergency basis.

When you want the fastest and most comprehensive technical assistance, a call to the Magnetrol dedicated service support line will help you meet your objectives.

If you feel real-time group interaction is the best means of addressing
a service concern, Magnetrol can arrange an online meeting that opens up
collaboration to multiple participants. Users can show a PowerPoint®
presentation, review a PACTware™ curve, or share other documents online.
Because of the power of visuals, guesswork can be eliminated from product, program or application issues. Participants who don’t have access to a computer can join in on their phones.

Are you in need of Technical Support at your company?

Just fill in the form below and we'll be in touch shortly.

SUPPORT NEEDED?

Americas:

During business hours:
Call 630-969-4000
request Tech Support or email fieldservice@magnetrol.com

After hours or weekends and holidays:
Call 630-723-6730

RMA, Repairs, Returns:
Contact Bob Reese
630-723-6762
rreese@magnetrol.com

Europe + Africa:

During business hours:
Call +32 (0)52 45 11 11
request Tech Support
or email support@magnetrol.be

Middle East:

During business hours:
Call +971 4 8806345
request Tech Support

Asia:

During business hours:
Call +65-6634-0581
request Tech Support

China:

During business hours:
Call +86-21-6249-1350
request Tech Support

 

OUR SERVICE CAPABILITIES

Global coverage and local presence

Our field service team exists out of qualified, experienced engineers and technical personnel. They are trained to provide you with world-wide field support that is global in scope yet local in its implementation.

An investment in the future of your business

Detailed, technical training, delivered to your team at your site, a location of your choice or at a Magnetrol facility.  Our industry experts will take the time to understand your specific needs around training, typically linking technology knowledge to your applications.

Specialists whenever and wherever needed

We are not just a supplier, we partner with our customers and use all our resources to provide solutions that meet your specific needs. Our technical experts will assist you with configuration, calibration and troubleshooting issues.

The MAGNETROL Repair service

To protect your equipment and systems against long downtime, our competent repair and service team is at your disposal. If you believe that one of your devices is not working optimally please do not hesitate to contact us. 

RMA


SPOTLIGHT

Most frequent requested services by our customers.